Last updated: August 29, 2026
XtraStash charges a listing fee of 4.99 USD for a paid listing, which keeps it active for four weeks. Free giveaway listings carry no fee and are therefore not subject to refunds.
Because a listing fee pays for placement on the marketplace, it is generally non-refundable once your listing is published and visible. We will, however, refund a listing fee if a technical error on our side prevented your listing from being published, if you were charged more than once for the same listing, or where a refund is required by law.
Listing fees are not refunded because an item did not sell, because you removed or edited your listing, or because of a disagreement between a buyer and a seller. XtraStash is a listing platform and is not a party to transactions between users, so payments for the items themselves are handled directly between buyer and seller and are outside this policy.
To request a refund for a listing fee, email support@xtrastash.shop within 14 days of the charge with your account email and the listing details. We aim to review refund requests within a few business days. Approved refunds are returned to the original payment method.
This document is a general template provided for convenience and is not legal advice. Please adjust it to match your actual practices and local consumer-protection rules before launch.